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Jack Ma

I think that I can express my opinions on the future development of the service industry in Beijing by three keywords.

First, we must vigorously develop the modern service industry. Six years ago, Beijing held the 1st China (Beijing) International Fair for Trade in Services (CIFTIS) and three years ago, Beijing became China's first pilot city for the expansion and opening of the service industry, a pioneer move in China. Today, Beijing's service industry accounts for 81% of China's total. I believe this reflects the vision and potential of Beijing. Now, we are confronted with a new round of technological revolution and the next 30 years will see the penetration of technology in all aspects of the society and also tremendous changes. In the future, not only trade but also employment will change and the manufacturing industry will also undergo profound changes. In the future, the modern service industry rather than the manufacturing industry will play an important role in stimulating employment. Many fear that their jobs will be replaced. In fact, what we really have to concern is those working like a machine on the assembly line. Because the industrial age turns people into machines and the data age will turn machines into people, as a result, a lot of manufacturing tasks can be finished by only machines in the future and the original manufacturing industry will be replaced by the service industry. Thus, people will be engaged in design, creativity, experience and other tasks that are difficult to be replaced by machines. In the future, jobs will not be eliminated in the world, but jobs in the manufacturing industry will be replaced by a lot of jobs in the service industry. The service industry will expect no future with the absence of a strong manufacturing industry, while the manufacturing industry will have no future without the ability to provide services. There is no big difference between the service industry and the manufacturing industry in the future.


The second keyword is opening up. The trend of globalization is irresistible. President Xi said that mankind has become a close-knit community of shared future and countries have extensive converging interests and are mutually dependent. China cannot develop in isolation from the rest of the world, while the world will not enjoy prosperity without China.  In fact, it is the best way for any foreigner to walk on the streets of Beijing to feel the achievements of China's opening up today. Beijing Subway Line 1 passes through the gate of Tiananmen Square. In the evening, we can see people of all colors and languages in Sanlitun. In fact, Beijing has no difference from any developed, inclusive and prosperous city in the world. The proportion of Beijing's service industry using foreign capital has gone beyond 95%. I think Beijing's opening up will become the biggest competitiveness of Beijing in the future.


The third keyword is green. The mankind has no city at the beginning. City is the product of opening up and also the product of industrial manufacturing development, while megalopolis is the result of super historical opening up. Beijing is one of the several rare megalopolises in the world. Such a super-large city is the outcome of civilization and the result of over-industrialization. Therefore, sometimes it is the capital and sometimes, it is the "most congested city", for our development is neither smart enough nor green enough.  All cities in the world used to be designed for industrial manufacturing, while future cities will be people-oriented and proceed by centering on people's good life. Therefore, in the data age, cities will go through tremendous changes. In the future, data will replace petroleum and become a new driving force for cities. Today's cities are running on electricity and oil, while future cities will operate on data. Data will solve a series of problems such as traffic jams, public security, resource utilization, metropolitan malaise and the current huge waste of resources. Therefore, future cities may only consume 1/10 of the current hydropower and land resources, thus able to support a beautiful life and return more space to the nature. In this regard, data resources should be planned in the way of land planning and processed with the same attention to waste. At present, we hold a rather serious attitude towards waste disposal, classify wastes and assign special staff for management. However, our efforts in data processing and classification are far less than that in waste classification.  Data will also bring changes to the measurement standards of urban business environment.  In the past, the government attached great importance to water, electricity, access, ventilation and communication and level land in its investment attraction and also focused on land policies and tax policies. However, in the future, for investment attraction, the government will focus on the ability in new retail (i.e. new service industry), new manufacturing, new finance, new technology and data (i.e. new energy) and also a city's ability to provide a fair entrepreneurial and competitive environment.